Like a polar bear guarding its territory, we are here to guide you every step of the way. Have a question about an order, a piece of jewelry, or just want to chat? Write to us, and we’ll be happy to assist you.
Our team is available via email Monday to Friday, from 9 AM to 6 PM (excluding holidays), and will do its best to respond within 2 business days.
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FAQ
Orders & Shipping
What are the delivery times?
We ship your orders within 4 to 5 business days. Shipping is free for orders within the Europe zone.
Do you ship internationally?
Yes, we ship internationally. Shipping fees will be calculated based on the destination and added at the checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to follow its journey in real time.
What should I do if my package is lost or damaged?
If your package appears to be lost or has been damaged during transit, please contact us as soon as possible at contact@maleïa.com. We will take the necessary steps to find a solution.
Products & Materials
What are URSUS jewelry made of?
The URSUS jewelry collection is made of 100% brass, plated with 24K gold, palladium, or silver, depending on the model. Each piece is carefully sculpted and then cast to ensure high-quality craftsmanship. All models feature eyes made of Swarovski crystals, adding a touch of brilliance and elegance.
How to care for my jewelry to ensure its longevity?
To maintain the shine and brilliance of your URSUS jewelry, regular care is essential. Here are some simple and effective tips:
- Use a soft cloth: For daily cleaning, simply wipe your jewelry with a soft, non-abrasive cloth. This will remove dust and sweat accumulated throughout the day.
- Marseille soap and lukewarm water: If your jewelry needs a deeper clean, mix lukewarm water and Marseille soap. Soak a soft cloth in the solution and gently rub your jewelry to remove impurities.
- Rinse and dry: After cleaning your jewelry, make sure to rinse it thoroughly with clean water to remove any soap residue. Then, dry it with a soft, dry cloth to avoid any oxidation.
Additional tips:
- Avoid wearing your jewelry during sports activities or when in direct contact with chlorinated or salty water.
- Store your jewelry in a jewelry box or case when not in use to prevent scratches.
By following these simple steps, your jewelry will keep its shine like new!
Are the jewelry pieces water-resistant?
Yes! Our jewelry is designed to be worn daily, including underwater. The 24K gold plating and palladium plating are durable, but to preserve their shine for longer, we recommend avoiding prolonged exposure to saltwater or chlorinated water.
Are your jewelry pieces made in France?
Our jewelry is made in Portugal in workshops that adhere to ethical and responsible production conditions. Each piece is then carefully assembled in France in our facilities, ensuring artisanal craftsmanship and flawless finishing.
Returns & Exchanges
Can I return or exchange an item?
Yes, if your jewelry doesn't suit you, you can return it within 14 days after receiving it, provided it hasn't been worn and is in its original packaging.
How long do I have to make a return?
You have 14 days after receiving your order to return an item.
How do I proceed with a refund?
Once your return is validated, we will process the refund within 5 to 10 business days to the payment method used during the purchase.
Commitment & Brand
Why does URSUS draw inspiration from polar bears?
The polar bear is a symbol of strength and resilience, but also an emblem of the fragile beauty of our planet. URSUS is more than just a piece of jewelry: it is a story, a commitment to nature, and an invitation to wear a powerful message.
Do you support animal protection organizations?
Yes, a portion of the profits is donated to organizations dedicated to the protection of polar bears and the preservation of their natural habitat.
How can I contribute to your commitment?
By wearing an URSUS jewelry piece, you are already contributing to raising awareness for the protection of polar bears. You can also directly support our partner organizations by following the link here.
Contact & Customer Service
How to Contact Us?
You can contact us anytime via our contact form or by email at contact@maleïa.com.
How long will it take to receive a response?
Our team responds from Monday to Friday, from 9 AM to 6 PM. We do our best to get back to you within 2 business days.